Job Title:
Change and Engagement Officer (Student Lifecycle Project)
School/Unit:
Library and Information Services, Business Improvement Services
Location:
Llandaff Campus, Cardiff
Salary:
Grade 4A/B, £25,217- £30,046 per annum
Hours:
37 hours per week
Tenure:
Fixed term for 12 months
Welsh University of the Year 2021 by The Times and The Sunday Times Good University Guide.
Our performance in this year’s Guide is exceptional. Our University was the biggest riser in Wales, and the third biggest in the UK, placing us in the UK top 40 for student satisfaction with teaching quality and the wider student experience.
We are very pleased that our strong performance has resulted in the University attracting high numbers of well qualified students and we are now seeking additional staff in both our academic schools and professional services departments.
The opportunity
Library and Information Services (L&IS) is an innovative, efficient, integrated professional service that offers physical and digital services across library, IT, and business improvement. As part of L&IS, Information Services provides the entire IT infrastructure for the university including networking services such as Wi-Fi, storage services, telephony, IT security, data backups and disaster recovery for all users. Our people are the most important resource and, as a technological department, our development as professionals is vitally important for us to continue to deliver 1st class services. We work very closely across the 3 main services, and support the development of the Universities values and behaviours within our teams. We have a healthy development budget, and professional and career development programmes, that aim to give our team appropriate support in attaining their career ambitions.
You will contribute to the success of the Student Lifecycle Improvement Project by delivering the change management, adoption of and engagement with new business process and ways of working, to a range of stakeholders across the organisation.
You will report to specific project boards and university Committees and Boards on business analysis activities.
You will be an enthusiastic and friendly professional with excellent communication and interpersonal skills coupled with a commitment to providing an excellent student experience.
What you’ll do – key duties
Support business change and stakeholder engagement for a range of communication and engagement activities centred on the introduction of new business processes and ways of working to manage student administration
Work with a range a teams, from other departments, at all levels across the organisation, to ensure the greatest chance for success of the project.
Matrix managing people and relationships effectively; working in sensitive environments, identifying impacts of change brought about by transformation initiatives.
Lead on communication around changes to the business and engagement activities, to include workshops, newsletters, meetings etc.
Support engagement by undertaking stakeholder analysis, and identifying and delivering engagement activities to a range of delivery partners representing the stakeholder areas.
Ensuring all business change and stakeholder engagement activities and deliverables (including the education, communications and engagement of stakeholders, to ensure business readiness) are delivered on time, to quality and budget across all programmes.
Assist with developing testing sessions, managing a programme of timely and impactful content generation, working with experts across the programme and the partner marketing departments
Identify training needs for all stakeholders, and develop appropriate solutions to support them.
Develop KPI’s around business change and stakeholder engagement, and provide reports against key KPIs
Work with the Business Improvement Services team, and the Project Manager to manage enquiries and support requirements relating to engagement and change management around the project.
What you’ll bring – essential experience & strengths
Practical experience of implementing change and stakeholder management during the implementation of a business change project.
Experience of change and engagement best practice and methodologies.
Experience of delivering projects and/or programmes.
Building productive internal and external relationships and networks.
What you’ll have - essential qualifications
Educated to degree level or equivalent.
Our total reward package
We have a range of great benefits for employees including:
Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days (pro rata if part time) or
Membership of the Local Government Pension Scheme with generous contributions
Flexible and remote working opportunities
Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage
Access to all library facilities
Salary sacrifice schemes including cycle to work
How to apply
If you would like to talk with us about this opportunity please contact Gareth Storey, Project Manager, at gstorey@cardiffmet.ac.uk
To start your application please visit www.cardiffmet.ac.uk/jobs
Closing date: Tuesday 4 May 2021, at 4:30 pm.
Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.
We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment. Our Strategic Plan underpins our commitment to recruit and retain the best talent and we welcome applications from people from diverse backgrounds. We appoint on merit.
Due to the coronavirus pandemic all of our recruitment is being conducted virtually. We aim to respond to your application as soon as possible.
Further Information
Full Job Description and Person Specification
Our Candidate Pack
Please visit our website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities.
