Job profile

Welsh University of the Year 2021 by The Times and The Sunday Times Good University Guide. 

Our performance in this year’s Guide is exceptional.  Our University was the biggest riser in Wales, and the third biggest in the UK, placing us in the UK top 40 for student satisfaction with teaching quality and the wider student experience. 

We are very pleased that our strong performance has resulted in the University attracting high numbers of well qualified students and we are now seeking additional staff in both our academic schools and professional services departments.

The opportunity

Cardiff School of Technologies is based on the Llandaff Campus and was launched in 2018. This new School, which focuses on computer and data science, cyber security, robotics and electronic engineering, already has around 900 students and has developed a thriving research community. Programmes and modules are developed with stakeholders from industry, current research and students, ensuring a rounded curriculum.   As the school continues to grow it will build on existing partnerships with industry and add to its existing offering of degree apprenticeships.

This is an interesting and varied position, working as part of the School Professional Services Team, providing administrative support to a range of activities, to facilitate the delivery of programmes and the growth of the School, in compliance with University and School procedures. The post holder will be expected to provide excellent professional and confidential administrative support to students, the School Co-ordinator, Programme Directors, Heads of Department and the wider School and University as required.

You will be an enthusiastic and friendly professional with excellent communication and interpersonal skills coupled with a commitment to providing an excellent student experience.

What you’ll do – key duties

• Provide excellent customer service and act as the first point of contact for programme related queries from students and staff
• Co-ordinate the attendance and participation monitoring of all students; including the identification and reporting of poor attendance and trends to Personal Tutors, Programme Directors and the Global Engagement Office as appropriate.
• Support the Mitigating Circumstances process, including resolving queries from students in a confidential and professional manner, as well as completing the verification of applications in line with School guidelines and University regulations.
• Assist with the administration in relation to Allegations of Unfair Practice, including the completion of reporting forms, arrangement for interviews, liaison with Module Leaders and Academic Registry to resolve queries.
• Provide support in relation to Cardiff Met’s systems, including but not limited to Student Record System, Personal Tutoring Portal, Moodle (Virtual Learning Environment), and Leganto (Library).
• Assist with the administration of quality assurances processes within the School, such as Modifications, Annual Programme Reviews, Periodic Reviews, Discontinuation and Validation of Programmes.
• Provide support for the administration of all Examination Boards, ensuring that all appropriate data has been reconciled to support accurate decision-making, recording the decisions and producing the appropriate notifications to students.
• Provide administrative support for Programme, Departmental and School meetings, ensuring that all relevant papers are available and that minutes are produced in a timely matter.
• Continually review and update procedures and systems within area of responsibility and share best practice with other administrators across the School and University.

 What you’ll bring – essential experience & strengths

• Relevant previous administrative experience in a team working role
• Experience of providing excellent customer service
• Excellent literacy & numeracy skills
• Demonstrable ability to work independently and as part of a team, including the ability to work collaboratively with both academic and administrative colleagues
• Excellent interpersonal skills, including the ability to maintain professionalism, confidentiality, tact and diplomacy at all times
• Excellent accuracy and attention to detail
• Excellent written and verbal communication skills
• Demonstrable ability to organise, plan, prioritise and multi-task, producing work of high quality and within competing deadlines
• Ability to work in an agile and flexible manner
• Demonstrable ability to use Microsoft Office packages including Word, Excel and PowerPoint and bespoke IT systems

What you’ll have - essential qualifications

• A minimum of 5 GCSE’s or equivalent grade C or above, including English Language and Maths, or equivalent
• Microsoft Specialist or equivalent qualification in IT or experience in information technology

Our total reward package

We have a range of great benefits for employees including:

• Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days
• Membership of the Local Government Pension Scheme with generous contributions
• Flexible and remote working opportunities
• Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage
• Access to all library facilities
• Salary sacrifice schemes including cycle to work

How to apply

If you would like to talk with us about this opportunity please contact Rhianne Critcher, School Co-ordinator at rcritcher@cardiffmet.ac.uk

To start your application please visit www.cardiffmet.ac.uk/jobs

Closing date: Friday, 15th January 2021, 16:30ppm

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment. Our Strategic Plan underpins our commitment to recruit and retain the best talent and we welcome applications from people from diverse backgrounds.  We appoint on merit.

Due to the coronavirus pandemic all of our recruitment is being conducted virtually. We aim to respond to your application as soon as possible.

Further Information

Full Job Description and Person Specification

Our Candidate Pack

Please visit our website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities.