Job profile

Welsh University of the Year 2021 by The Times and The Sunday Times Good University Guide. 

Our performance in this year’s Guide is exceptional.  Our University was the biggest riser in Wales, and the third biggest in the UK, placing us in the UK top 40 for student satisfaction with teaching quality and the wider student experience. 

We are very pleased that our strong performance has resulted in the University attracting high numbers of well qualified students and we are now seeking additional staff in both our academic schools and professional services departments.

The opportunity

Based in our state-of-the-art facility near to the heart of the capital city, Cardiff School of Management (CSM) is a dynamic and professionally focussed school offering a wide range of accredited qualifications from Foundation through to Doctorate across multiple discipline areas. Established subject areas include Business, Management, Leadership, Marketing, Fashion Marketing, Accounting, Economics, Finance, Banking, Tourism, Hospitality and Events - recently augmented with the addition of a Qualifying Law Degree (LLB).

We provide our students with a unique experience embodied in the Cardiff Met EDGE which develops in students the high levels of knowledge, skills and experience needed to become Ethical, Digital, Global and Entrepreneurial individuals in the 21st century.   EDGE is at the heart of our offer with each subject specialist taught programme wrapped around this core set of graduate competencies.

Cardiff School of Management was the first Management School in Wales to be awarded the prestigious Small Business Charter in recognition of its work with business and its commitment to supporting students in enterprise and entrepreneurship activities. We are proud that our faculty are actively engaged in high quality, high impact applied research and knowledge transfer, both to business and to government policy makers.

Working as part of a team of administrators, this key role supports the Programme Directors, Year Tutors and Heads of Department with high level administrative support in the day-to-day delivery of programmes within the School.  This post requires any individual with the ability to effectively co-ordinate the administration of programmes using influencing and negotiation skills to ensure the facilitation of a professional service to both staff and students. 

You will be an enthusiastic and friendly professional with excellent communication and interpersonal skills coupled with a commitment to providing an excellent student experience.

What you’ll do – key duties

• Prepare and manage all relevant information for all examination boards, including pre-boards, ensuring that all data has been reconciled before the boards commence.
• Provide administrative support for all Programme and Departmental meetings, ensuring that all relevant papers are available via Sharepoint.
• Develop and maintain Departmental areas on the School’s Sharepoint site.
• Co-ordinate cover arrangements when staff report in sick, including informing students via Facebook, Twitter andMoodle; liaising with the Head of Department to provide an alternative staff member for cover; informing the School Support Officer (Student Mobility and Off Campus Activity) of sickness for reporting to i-Trent.
• Assist Programme Directors and the School Placement Team with administrative support in relation to Student Work Placements including but not restricted to Health and Safety, CareerHub and other administrative tasks as appropriate.

What you’ll bring – essential experience & strengths

• Excellent working knowledge of MS Word, Excel, Access and student record systems
• Knowledge and understanding of Programme Support activities
• Knowledge and understanding of student related issues
• Excellent literacy, numeracy, communication and interpersonal skills including the ability to work collaboratively with both academic and administrative colleagues alike and maintaining excellent working relationships utilising tact and diplomacy
• Excellent accuracy and attention to detail
• Demonstrable ability to work under pressure and to strict deadlines, ensuring that deadlines are met by both self and academic staff
• A flexible approach to working hours when required.
• Relevant previous administrative experience in a team working role in an educational environment
• Experience of providing excellent customer service in a commercial or educational environment
• Experience of taking and writing accurate minutes of meetings

What you’ll have - essential qualifications

• 5 GCSE’s at grades A - C including Maths and English, or equivalent
• ECDL or equivalent qualification in IT or experience in information technology

Our total reward package

We have a range of great benefits for employees including:

• Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days
• Membership of the Local Government Pension Scheme with generous contributions
• Flexible and remote working opportunities
• Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage
• Access to all library facilities
• Salary sacrifice schemes including cycle to work

How to apply

If you would like to talk with us about this opportunity please contact Stephanie Whitfield, Programme Support Co-ordinator, at swhitfield@cardiffmet.ac.uk.

To start your application please visit www.cardiffmet.ac.uk/jobs

Closing date: Tuesday 23 February 2021, 16:30 pm

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment. Our Strategic Plan underpins our commitment to recruit and retain the best talent and we welcome applications from people from diverse backgrounds.  We appoint on merit.

Due to the coronavirus pandemic all of our recruitment is being conducted virtually. We aim to respond to your application as soon as possible.

Further Information

Full Job Description and Person Specification

Our Candidate Pack

Please visit our website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities.