Job Title:
Halls Assistant (0.5 FTE)
Location:
Plas Gwyn
Department:
Commercial Services – Residences and Accommodation
Grade and Salary:
Grade 3, £20,675 - £24,461 per annum pro rata
Hours:
18.5 Hours per week (afternoons, 5 over 7 days)
Tenure:
Fixed term until 30th November 2022
We're delighted to have won two prestigious awards this year – the Times Higher Education UK University of the Year 2021 and The Times and The Sunday Times Good University Guide Welsh University of the Year 2021.
Our performance in this year’s Guide is exceptional. Our University was the biggest riser in Wales, and the third biggest in the UK, placing us in the UK top 40 for student satisfaction with teaching quality and the wider student experience.
We are very pleased that our strong performance has resulted in the University attracting high numbers of well qualified students and we are now seeking additional staff in both our academic schools and professional services departments.
The opportunity
You will provide the first point of contact in the Plas Gwy Halls of Residence Office, this will include providing help and support in line with current practices and working with the Halls Manager to support ongoing development of the service, to maximise the benefit to Cardiff Met and the resident students. You will assist the Halls Manager, Deputy Accommodation Services Manager and Accommodation Services Manager in the efficient and professional operation of the service.
You will be an enthusiastic and friendly professional with excellent communication and interpersonal skills coupled with a commitment to providing an excellent student experience.
What you’ll do – key duties
To act as a communication link between all users of the Residences Services, the students, conference guests and the Halls Manager and other staff across Cardiff Met including liaison with Academics and specific Schools on student needs. To be first response to all of these users. lems that students are experiencing.
To be involved in the delivery of pastoral care to residents and the fostering of a supportive community spirit. To be sympathetic and empathetic with students and the problems they encounter supporting the University’s emphasis on Widening Access and the increasing mental health problems
To ensure the provision of a professional and efficient range of student services in line with Cardiff Met policies and procedures, promoting a positive image to stakeholders and all users of the service
To ensure the efficient running of the service in the absence of the Halls Manager
To deal with enquiries regarding halls accommodation from students, Cardiff Met staff and other interested staff, including the provision of basic advice and guidance and to initiate contact with students and conference guests to establish what is required.
To provide a high standard of service to ensure students’ expectations are consistently supported and to ensure excellence and consistency of services to students across all of the Halls of Residences
To support a culture of continuous improvement, identifying and delivering added value enhancements to the changing profile of the student intake. To support the Halls Manager with new developments within the Residences service assisting the Halls Manager to meet targets within the service standards, expectations and responsibilities.
To identify and implement schemes to generate income, reduce costs and improve security, increase the comfort of the residents and increase accountability by carrying out individual flat forums during the first term to get feedback from students.
To support and contribute to the services and teams within the Commercial Services team overall, and wider Cardiff Met strategic aims and objectives
To deal with enquiries in accordance with agreed service protocols, and Cardiff Met’s Data Protection and Freedom of Information policies and guidance
What you’ll bring – essential experience & strengths
· A good knowledge of IT (including work processing and spreadsheets) and generic computerised systems
· Ability to prepare and undertake presentations
· Good communication/interpersonal skills including being friendly, welcoming and outgoing
· Ability to work on own initiative and as part of a team.
· Flexible approach and adaptable to the needs of students
· Ability to work under own initiative and organise and prioritise work effectively with minimum supervision
· Ability to listen and deal with difficult situations
· Experience in the use of Financial systems
· Previous administrative experience
· Experience of taking minutes in meetings / panels
· Experience of dealing with in depth customer enquiries and complaints
· Experience of producing literature
· Ability to work out of hours on weekends and evenings demonstrating flexibility in delivering the service and within the needs of the service
What you’ll have - essential qualifications
· 5 GCSE’s (or equivalent) including English and Maths
Our total reward package
We have a range of great benefits for employees including:
Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days (pro rata if part time)
Membership of the Local Government Pension Scheme with generous contributions
Flexible and remote working opportunities
Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage
Access to all library facilities
Salary sacrifice schemes including cycle to work
If you would like to talk with us about this opportunity please contact Lisa Ah-Mun, Halls Manager, at LAh-Mun@cardiffmet.ac.uk or for further information about working with us at our University please visit our recruitment website.
Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.
We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment. Our Strategic Plan underpins our commitment to recruit and retain the best talent and we welcome applications from people from diverse backgrounds. We appoint on merit.
Due to the coronavirus pandemic all of our recruitment is being conducted virtually. We aim to respond to your application as soon as possible.
Further Information
Full Job Description and Person Specification
To view our Competencies please click here
Our Candidate Pack
Please visit our website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities.